Frequently Asked Questions

Only you. Your gambling transactions, bank connections, and recovery data are tied to your account and encrypted. No one at BetOnYou can see your individual transactions or balances. We don't sell your data, we don't share it with advertisers, and we never will.

Plaid is the secure connection between your bank and BetOnYou — it's the same technology used by Venmo, Cash App, and most budgeting apps. We request read-only access to your transaction history. That means we can see transactions but we cannot move money, make transfers, or modify your account in any way.

Your bank can see that you've authorized a connection through Plaid, the same way they'd see a connection to any other financial app. They cannot see what BetOnYou does with the data or that it's related to gambling recovery. It looks the same as connecting a budgeting app.

No. BetOnYou doesn't run credit checks and doesn't report anything to credit bureaus. Connecting your bank through Plaid has zero impact on your credit score or credit history.

Yes, completely. Go to Settings and you can disconnect your bank, which removes the Plaid connection. You can also delete your entire account, which permanently removes all your data — transactions, check-ins, goals, everything. Once deleted, it's gone. We don't keep backups of deleted accounts.

Your data is stored in a Supabase database with row-level security — meaning the database itself enforces that you can only access your own records. All connections use HTTPS encryption. We don't store your bank login credentials; those go directly to Plaid and are never visible to us.

When you connect your bank, we pull your transaction history through Plaid. We then identify transactions to known gambling platforms — DraftKings, FanDuel, BetMGM, online casinos, and hundreds of others — based on merchant names and categories. You can also manually flag any transaction we missed or unflag one that was incorrectly identified.

Bank-connected detection catches transactions that went through your bank accounts and cards. Cash gambling, crypto deposits to offshore sites, or platforms we don't have in our database won't show up automatically. You can manually add these losses so your total is as accurate as possible.

That depends on your bank. Most banks provide 12–24 months of transaction history through Plaid. Some provide more. If you need to account for losses older than what your bank provides, you can add them manually.

No. You can create an account and use the recovery tools — day counter, check-ins, urge toolkit, self-exclusion guides, community — without ever connecting a bank. The bank connection gives you the full picture of your losses, but it's not required.

Yes. If you've used multiple banks or cards for gambling, you can connect each one. Transactions from all connected accounts are combined into a single total.

Yes. BetOnYou is free for anyone in recovery — today and always. No trial period, no premium tier, no paywall that kicks in after 30 days. If you're struggling with gambling, every feature is available to you at no cost.

Our revenue comes from partnerships with state gambling agencies, treatment providers, and sportsbook compliance teams — not from users. States are legally required to fund problem gambling resources, and treatment providers need better tools. That's where the business model lives. The people who need recovery tools will never be the ones paying for them.

No. BetOnYou is a web app that works in any browser on your phone, tablet, or computer. Nothing to install, nothing to appear in your app library. You can add it to your home screen if you want quick access.

No. BetOnYou is a tool, not a treatment program. It gives you data, tracking, and structure — but it's not a substitute for professional help. If you're struggling, we strongly encourage you to connect with a therapist or support group. Our Get Help page has directories for gambling-specialized counselors, crisis lines, and free support groups.

You need an email to create an account, but you don't need to use your real name. The community feature is completely anonymous — no profile photos, no display names linked to your identity. Your recovery is your business.

That's a real concern, and it's worth acknowledging. Seeing your total can be overwhelming. That's why BetOnYou includes an urge toolkit with a breathing exercise, a cooling-off timer, and direct access to crisis helplines. If you think seeing your number might trigger a difficult moment, consider having a support person nearby or reaching out to a counselor first. The number isn't going anywhere — you can look at it when you're ready.

If you're asking the question, it's worth looking. You can start with our self-assessment quiz — it's based on the DSM-5 criteria and takes two minutes. Or just connect your bank and see the number. The data doesn't judge you. It just tells you what's real.